Our work from home positions require heavy phone communication with customers, utilizing a wide variety of software tools to navigate customer accounts, problem solving skills and the ability to communicate effective solutions. We are seeking individuals with previous customer service experience, possessing the ability to quickly navigate various applications simultaneously on their computer. A quiet home office space, free of distraction, is required.
*Please note all monthly telephone and internet charges are the responsibility of the employee and are not reimbursed by Convergys.
You will be asked to test your computer as part of the application process. In addition to submitting an on-line application, you will need to supply your own work equipment to enable you to work from home, including:
To effectively accommodate the Convergys Remote Agent Virtual Environment, you will need to have your Internet access provided by a cable or DSL provider. (Wireless or satellite broadband does not work effectively with our system and therefore does not meet our requirements).
Once you submit your application on-line, you may be contacted by a Convergys recruiter who will assist qualified candidates with an assessment of their Internet access capabilities to ensure they meet the Convergys Home Agent requirements.
To successfully operate on the Convergys Home Agent network, you will need to connect your PC to a wired router, such as those sold under the brand names Belkin, Linksys, Netgear, and D-Link.
Additional equipment requirements include:
Computer Software requirements include:
*You can get the latest versions of Adobe Flash player and Adobe Acrobat Reader FREE at the Adobe site www.adobe.com. You can also get the latest version of Windows Media Player for FREE from www.microsoft.com.
You must apply from the same PC/system from which you plan to work if hired as a Convergys Home Agent. During the application process, your PC will be validated to ensure that it meets the minimum system requirements.
If a position is offered as a result of this application, Convergys will verify that your PC is the same or superior to the one used during the application process.
If you replace or make changes to your system during the course of application or employment, you will be required to notify us in advance and retest your system to ensure the requirements listed above are met. You must also receive pre-approval before using a different system to perform work.