You have Questions. We have Answers.

Who is Convergys?

Convergys Corporation (NYSE: CVG) is a global leader in customer management.

What do we do at Convergys?

We provide solutions that drive more value from the relationships our clients have with their customers. For example, when you have a question about your cable bill or want to change plans on your cell phone, and you call customer service, you just may be talking with a Home Agent.

Where is Convergys hiring from?

Convergys is currently accepting applications from the 48 U.S. contiguous states. We are currently hiring from these states: AL, AZ, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, MT, NE, NM, NY, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WV, WI, WY.

No. This is not a scam; it is a legitimate career opportunity. Convergys does not charge you to become an employee of the company. If you meet the necessary computer and Internet connectivity requirements, you will be eligible to be a Home Agent.

How do you know if work from home is right for you?

• Tired of the workplace drama, sitting in a cubicle, engaging in awkward elevator chit chat?
• Tired of spending your paycheck buying gas, eating out, and on those afternoon latte runs?
• You'd like to trade in the high heels for slippers?
• Makeup, what makeup?
• You'd like to be able to sit on your exercise ball, working your core muscles - unnoticed by co-workers.
• You'd rather spend the time you usually lose to shoveling snow, sitting in traffic, and driving to/from the office - with your family.

What technical requirements do I need to be a Home Agent?

See "Technical Requirements" on the Requirements page.

What Internet specifications are required?

See "Convergys' Internet Specifications" on the Requirements page.

What PC specifications are required?

See "Convergys' PC Specifications" on the Requirements page.

How do you know if working at home with Convergys is right for you?

• You don't need a land line as we utilize voice over technology for inbound and outbound calls while working with customers.
• You'd like to get paid by the hour, not by the minute.
• You'd like a full benefit package, doesn't matter if you are part-time or full-time.
• You'd like to earn paid vacation.
• You'd like to participate in a 401-K plan and be reimbursed for college tuition.
• You'd like all your training and work to be virtual, working out of your own home office that you set up and design to your liking.
• You'd like the confidence that comes from superior, quality training.
• You'd like to be part of a team of professionals that has fun and actually enjoys working together. We can relate.

What are the advantages of working from home for Convergys?

• No commuting expenses, i.e. gas, clothing, etc.
• Working from the comfort of your own home office
• Paid training
• Paid vacation
• Medical, dental, vision and tuition benefits; benefit plans and eligibility may vary depending upon position and location.
• Scheduling flexibility
• Advancement opportunities
• Starting pay is $9 per hour

What are our Home Agent employees saying about working for Convergys?

"Great benefits, great leadership, great team environment. Working at home is a big plus also!"

"Convergys provides opportunities for growth, convenience, and security that I could not find anywhere else."

"I have worked in a contact center and now from home. Either way, I enjoy working for Convergys. I love the career opportunity provided."

"The staff is very friendly and helpful. Great opportunities to make more money, too!"

"I love working for Convergys. Obviously, it saves me time and money not having to commute. I also enjoy breaks and lunches with my family. Most important to me, however, are the benefits offered. I carry insurance on my entire family, have a 401K package and accrue paid time off! I couldn't be happier! Advancement opportunities are available and I am also enrolled in the P3CM certification through Bellevue University. Sales bonuses for performing well are also incentives that are available."

"Work from home" common myths

Everybody has their own idea of what "working from home" means. Here are some common myths:

• I can work my hours whenever I want.
• I can put my customer on hold while I run to the refrigerator to grab a quick snack.
• I can DVR my favorite shows and watch them while I work.
• I can watch my kids while I work.
• I can take the dog out for a quick walk.
• I can fold laundry while I talk to customers.

Although we appreciate the individual who can multi-task, our Home Agents must portray the utmost in professionalism while on the phone. We cannot allow any typical home background noises to come across the phone line while speaking with customers. Successful Home Agents must be computer savvy, comfortable navigating between several systems simultaneously. Your shift times, including break/lunch times, will be assigned to you. You will have the flexibility to be hired into the particular window of time and shift time that you are looking to work. Some folks truly do prefer late night hours and split shifts.

• We have day shifts, evening shifts and even overnight shifts.
• Agents work 8 or 8.5 hour shifts. Full time equates to 40 hours with many programs offering overtime hours.
• Part time schedules are 4-6 hour shifts, equating to 25-30 hours per week and also allow for overtime hours.

Compensation

Our Home Agent Customer Service positions pay $9.00 per hour. The Sales & Service Rep positions also pay a base rate of $9.00 per hour but have a sales incentive program which allows Home Agents to earn additional income for the sales they make.
Convergys offers comprehensive benefits:

• Exclusive Provider Organization (EPO) medical plans
• Health Maintenance Organization (HMO) medical plans and/or
• Preferred Provider Organization (PPO) medical plans with a Healthcare Reimbursement Account (HRA) or Healthcare Savings Account (HSA)
• Dental coverage options, including base and comprehensive plans
• A vision care plan to cover expenses associated with routine eye examinations, contact lenses and glasses.

What awards has Convergys received?

As a Convergys Home Agent, you'll be in the company of champions, joining an organization recognized by leading publications and groups for our excellence.

2012 Awards

• Best Outsourced Provider, Call Center Excellence Awards
  Convergys was recognized in part for the company's flexibility in handling unique client requirements, its talent and performance management practices, and its ability to leverage technology to ensure efficiency and automation.
• BPO Employer of the Year,International ICT Awards
  This is the third time Convergys has been named the country's top Business Process Outsourcing employer since the launch of the awards ceremony in 2007.
• Service Winner Outsourcing,CRM Magazine Service Leaders Award
  For the second time in three years, CRM magazine has named Convergys the winner of its annual Service Leader Award in the Outsourcing category.

2011 Awards

• TSIA Recognized Innovator Award for Innovation in Services
  The Technology Services Industry Association (TSIA) has named Convergys the recipient of its Recognized Innovator Award for Innovation in Services.
• Convergys Named to Fortune's Most Admired Company List
  For the tenth year in a row, Fortune magazine has rated Convergys as one of the World's Most Admired companies. Convergys was named a Most Admired Company in the Diversified Outsourcing category and received high ratings for Social Responsibility, Global Competitiveness, Innovation, and People Management.
• CRM Magazine Names Convergys a Service Leader in Outsourcing
  Convergys has been recognized by Customer Relationship Management (CRM) magazine as a service leader in Outsourcing in its "2011 Service Awards."
• Ranked in the Top 5 in IAOP's 2011 Global Outsourcing 100
  Convergys has been named one of the top 5 outsourcing companies in the world. The International Association of Outsourcing Professionals (IAOP) bestowed this distinctive honor on Convergys in its annual ranking of the world's Top 100 providers of outsourced services. This is the third year in a row that Convergys has ranked in the top 10. In addition to Convergys' Top 5 ranking, the IAOP also ranked Convergys in the Best 5 Leaders list for Sales services.