Convergys Corporation (NYSE: CVG) is a global leader in customer management.
We provide solutions that drive more value from the relationships our clients have with their customers. For example, when you have a question about your cable bill or want to change plans on your cell phone, and you call customer service, you just may be talking with a Home Agent.
Convergys is currently accepting applications from the 48 U.S. contiguous states. We are currently hiring from these states: AL, AZ, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, MT, NE, NM, NY, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WV, WI, WY.
No. This is not a scam; it is a legitimate career opportunity. Convergys does not charge you to become an employee of the company. If you meet the necessary computer and Internet connectivity requirements, you will be eligible to be a Home Agent.
See "Technical Requirements" on the Requirements page.
See "Convergys' Internet Specifications" on the Requirements page.
See "Convergys' PC Specifications" on the Requirements page.
"Great benefits, great leadership, great team environment. Working at home is a big plus also!"
"Convergys provides opportunities for growth, convenience, and security that I could not find anywhere else."
"I have worked in a contact center and now from home. Either way, I enjoy working for Convergys. I love the career opportunity provided."
"The staff is very friendly and helpful. Great opportunities to make more money, too!"
"I love working for Convergys. Obviously, it saves me time and money not having to commute. I also enjoy breaks and lunches with my family. Most important to me, however, are the benefits offered. I carry insurance on my entire family, have a 401K package and accrue paid time off! I couldn't be happier! Advancement opportunities are available and I am also enrolled in the P3CM certification through Bellevue University. Sales bonuses for performing well are also incentives that are available."
Everybody has their own idea of what "working from home" means. Here are some common myths:
Although we appreciate the individual who can multi-task, our Home Agents must portray the utmost in professionalism while on the phone. We cannot allow any typical home background noises to come across the phone line while speaking with customers. Successful Home Agents must be computer savvy, comfortable navigating between several systems simultaneously. Your shift times, including break/lunch times, will be assigned to you. You will have the flexibility to be hired into the particular window of time and shift time that you are looking to work. Some folks truly do prefer late night hours and split shifts.
Our Home Agent Customer Service positions pay $9.00 per hour. The Sales & Service Rep positions also pay a base rate of $9.00 per hour but have a sales incentive program which allows Home Agents to earn additional income for the sales they make.
Convergys offers comprehensive benefits:
As a Convergys Home Agent, you'll be in the company of champions, joining an organization recognized by leading publications and groups for our excellence.