You believe in exceeding expectations whenever possible.
We Can Relate.
You’re all about preparation and making sure you’ve got what it takes to meet whatever challenges come your way. Us too. That’s why we make it easy to quickly see if your home office environment meets the requirements to enable you to work as a Convergys Home Agent.
To join the Convergys Home Team, you will need the following:
- A home office environment that is quiet and free from distraction
- A PC that meets the requirements of the Home Agent platform. You can
test your PC during the on-line application process).
- High speed Internet access (DSL or Cable only)
- An Internet Service Provider that Supplies 2 or more IP addresses OR an Internet Service Provider that supplies 1 IP address and is connected to a router.
- Employees working as Remote Agents are required to have and maintain one (1) dedicated internet connection. Popular gaming systems, Smartphones, and any portable device that may use wireless connections within the home must be turned off prior to and during scheduled shift hours.
- A USB headset with a built-in digital signal processor
- A telephone* with a mute button to be utilized during training, team meetings, and
individual coaching and technical support sessions.
- Power Bar/Surge Protector that is UL 1449 Recognized – This will assist in protecting equipment plugged into the power bar, in the event of an electrical storm or power surge
Complete specifications and more details are available within the
Testing Your PC (Technology Requirements) page of our Frequently Asked Questions
section.
*Please note all monthly telephone and internet charges are the responsibility of
the employee and are not reimbursed by Convergys.
